Returns & Refunds

At Pawkko, you may request a return within 30 calendar days of receiving your order. Please review the requirements below before contacting us.

How to Request a Return

1. Contact support@pawkko.com before sending anything back.
2. Wait for our review and Return Confirmation Email.
3. If your return is approved, send the item back within 14 calendar days after receiving the Return Confirmation Email, following the instructions provided by our support team.

Do not send a return independently before contacting us and receiving instructions.

Eligible Returns

Returns may be requested when an item:

• Is materially different from its description;
• Does not have the quality or functionality stated in its advertising or labeling;
• Cannot meet a specific purpose that was clearly communicated to us before purchase;
• Has a manufacturing defect, fault, or assembly problem; or
• Was damaged during transportation.

Returns for personal reasons, such as not liking the item, an unsuitable size, or dissatisfaction with the style, may also be requested. In these cases, the item must be new and unused, with no scratches, stains, odors, or other conditions that affect resale. All accessories, instructions, tags, and promotional gifts must also be included.

Returns That Are Not Eligible

A return may not be accepted for:

• Damage caused by a pet, including biting, scratching, tearing, or stepping on the item;
• Normal wear and aging, including fading, discoloration, minor wear, material changes, or rubber aging;
• Damage caused by misuse, unauthorized modification, incorrect cleaning, or intentional destruction; or
• A standard return in which the item has obvious damage, severe scratches, missing parts, or packaging damage that affects resale.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact support@pawkko.com within 3 business days of delivery. Please provide photos of the item and the damage, where applicable, so our team can review the issue and provide further instructions.

Return Review and Refund Timing

Return reviews take 5–10 business days. Further information about the next steps will be provided by our support team after review.

Order Cancellation or Changes

Orders may be canceled within 24 hours of placing the order. After 24 hours, the order cannot be modified or canceled, and the delivery address cannot be changed.

Contact Us

For return assistance, email support@pawkko.com before sending any item back.